Route your request correctly
Legal, privacy, security, abuse, licensing, and customer support requests involve different responsibilities and review procedures. Use the contact method that best fits your request.
Overview
XilAire Technologies maintains separate contact channels so CASE Budget inquiries can be directed to the appropriate team.
Selecting the correct contact method helps us review requests efficiently and reduces delays caused by rerouting messages.
Use the correct mailbox
Security reports, privacy requests, abuse reports, legal notices, licensing questions, and customer-support issues may require different review and verification procedures.
Contact options
Choose the contact option that most closely matches your request.
Legal and compliance
Terms, contracts, legal notices, regulatory matters, subpoenas, and formal correspondence.
Privacy and data rights
Access, correction, deletion, portability, consent, and personal-information requests.
Security and vulnerabilities
Account compromise, unauthorized access, suspected vulnerabilities, or security incidents.
Abuse and policy violations
Fraud, prohibited content, impersonation, phishing, harassment, or Acceptable Use Policy violations.
Open-source licensing
Attribution, license compliance, source-code requests, and third-party software notices.
Customer support
Account access, subscriptions, billing, technical issues, and general CASE Budget assistance.
Legal notices and formal correspondence
Formal legal notices and correspondence regarding CASE Budget should be sent to the legal mailbox.
- Contract or Terms of Service questions.
- Regulatory or compliance inquiries.
- Subpoenas, court orders, and legally authorized requests.
- Intellectual-property notices.
- Business or enterprise agreement questions.
- Dispute notices and formal claims.
- Questions regarding governing law or legal obligations.
Email may not satisfy every legal-notice requirement
A contract, law, regulation, or court rule may require delivery by a specific method or to a designated registered agent or address.
Privacy and data-rights requests
Contact the privacy team for requests involving personal information or data rights.
- Access to personal information.
- Correction of inaccurate information.
- Deletion of eligible information.
- Account or workspace deletion.
- Data portability or export.
- Consent withdrawal.
- Processing objections or restrictions.
- Questions about the Privacy Policy or Cookie Policy.
Verification may be required
Privacy requests may require confirmation from the email address associated with the CASE Budget account, recent authentication, MFA, workspace ownership verification, or other reasonable identity checks.
Security reports
Report suspected vulnerabilities, account compromise, unauthorized access, exposed credentials, or security incidents to the security team.
- Unauthorized access to an account or workspace.
- Unexpected password-reset, sign-in, or MFA activity.
- Suspected exposure of customer information.
- Authentication or authorization bypass.
- Potential Row Level Security failure.
- Exposed secret keys or administrative credentials.
- Malware, phishing, or fraudulent CASE Budget communications.
- Security vulnerabilities affecting CASE Budget.
Do not perform unauthorized testing
Do not exploit, scan, probe, or test CASE Budget systems without prior written authorization from XilAire Technologies.
Abuse and policy-violation reports
Report suspected violations of the CASE Budget Acceptable Use Policy through the abuse mailbox.
- Fraud, scams, phishing, or impersonation.
- Unauthorized financial information.
- Harassment, threats, exploitation, or harmful content.
- Malware or malicious attachments.
- Automated scraping or platform abuse.
- Subscription or access-control circumvention.
- Unauthorized account or workspace access.
- Other prohibited or unlawful activity.
Open-source license and attribution requests
Contact the legal team for open-source licensing, attribution, or source-code obligations.
- Questions about listed software licenses.
- Requests for required source code or modifications.
- Missing or inaccurate attribution notices.
- Package-license classification questions.
- Third-party trademark or copyright questions.
- Requests regarding distributed license files.
Include package information
Include the package name, version, license, relevant CASE Budget release, and the specific materials or correction requested.
Customer support and product assistance
General product, account, subscription, billing, and technical issues should be sent to customer support rather than the legal or privacy teams.
- Unable to sign in.
- Password-reset or confirmation-email issues.
- Subscription and billing questions.
- Feature-access or plan questions.
- Workspace or member-management issues.
- Transaction, bill, budget, or account problems.
- Application errors or unexpected behavior.
- General product questions.
Do not use support for emergencies
Customer support is not an emergency service. Contact your bank, creditor, broker, emergency services, attorney, tax authority, or other appropriate organization for urgent matters.
Review and response process
Response timing depends on the nature, urgency, complexity, and verification requirements of the request.
Request received
Your message is reviewed and routed to the appropriate XilAire Technologies team.
Identity verified
Privacy, account, workspace, or data requests may require identity and authority verification.
Matter reviewed
The appropriate legal, security, privacy, abuse, licensing, or support personnel review the request.
Response provided
You receive a response, status update, request for more information, or final resolution.
- Security reports involving active risk may receive priority review.
- Privacy requests may require identity verification before processing begins.
- Legal notices may require review by counsel.
- Abuse reports may require investigation and preservation of evidence.
- License requests may require package and release verification.
- Complex or third-party matters may take additional time.
- We may request more information before providing a complete response.
Sending repeated messages about the same issue may not accelerate review and may create delays.
Information to include
Include enough information for the appropriate team to identify, understand, and investigate the matter.
- Your full name.
- The email address associated with your CASE Budget account.
- The relevant workspace name or identifier.
- A clear description of the request or issue.
- The affected page, feature, policy, account, or record.
- Relevant dates and approximate times.
- Steps to reproduce a technical or security issue.
- Screenshots with unnecessary sensitive information removed.
- The result or resolution you are requesting.
- A safe method for contacting you.
Be specific
Clear subject lines, relevant dates, workspace information, and concise descriptions help reduce delays and unnecessary follow-up.
Do not send sensitive authentication or financial information
Never include secrets or complete financial credentials in an initial email or contact request.
- Passwords.
- Multi-factor authentication codes.
- Password-reset links.
- Authentication cookies or session tokens.
- Supabase service-role keys or other private API keys.
- Full payment-card numbers.
- Financial institution passwords.
- Complete bank or brokerage account numbers.
- Social Security numbers or full tax identifiers.
- Private information belonging to another user unless necessary and legally authorized.
XilAire Technologies should not request your password
Support, legal, privacy, abuse, and security personnel should not ask you to provide your CASE Budget password by email.
Contact directory
Use the directory below to route your request.
Legal and compliance
legal@xilairetechnologies.comFormal legal, contract, compliance, licensing, and regulatory matters.
Privacy and data protection
privacy@xilairetechnologies.comPrivacy rights, access, correction, deletion, portability, and policy questions.
Security
security@xilairetechnologies.comVulnerabilities, account compromise, unauthorized access, and security incidents.
Fraud, prohibited content, misuse, impersonation, and Acceptable Use Policy violations.
Customer support
support@xilairetechnologies.comAccount, billing, subscription, technical, and product assistance.